Summary
Water billing switches to a new system in mid-November: new account numbers, free ACH payments, no late or shutoff fees through January 2, and offices closed November 4–13.
At a glance
- Total mentions
- 3
- Last 30 days
- 3
Rising — discussed at 3 meetings since Oct 12, 2026, up from 0 in the two months before.
Impact analysis
Customers save on ACH fees and won't face late or shutoff fees through January 2.
Water customers, especially those on autopay who need to re-enroll with new account numbers.
Customers who need to pay in person during the November 4-13 office closure will have to wait.
Mentions & discussions (3)
City Council Meeting — October 28, 2026
Water billing switches to a new system in mid-November: new account numbers, free ACH payments, no late or shutoff fees through January 2, and offices closed November 4–13.
Council Work Session — October 20, 2026
The city is switching to new water billing software in November — no more ACH fees and easier payments, but there's an 8-business-day payment pause and the water office closes November 4-13. No late fees or shut-offs through January 2.
City Council Meeting — October 12, 2026
The city is switching to a new utility billing system in November — free ACH payments, easier online accounts, but an 8-day payment pause and new account numbers for everyone.
We'll email you when it's on an upcoming agenda and when it's voted on, at most once a day.
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